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SHIPPING & RETURNS

 

SHIPPING POLICY

Shop Software Keys can ship to nearly any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.

When an order is placed online or through a sales agent, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method and the time in which the order was placed.

Most products can ship the same day. Below are the estimated processing and delivery time frames for each shipping method:

 

ELECTRONIC DELIVERY:

Most products with an electronic delivery method will be sent in an email the same day your order is confirmed. (excludes Open License and Subscription products).

*Licenses are sent via e-mail within 1 Hour of purchase for purchases made during normal business hours (8am - 5pm PST). (Hours to subject to change).

*License orders placed after normal business hours are sent by e-mail on the next business day.

*License orders placed on Saturday-Sunday will be sent by e-mail the next business day.

 

PHYSICAL DELIVERY:

Ground: 1 - 2 days processing time. 4 - 10 Business days for delivery.

Express Saver: 1 - 2 days processing time. 2 - 3 Business days for delivery.

Standard Overnight: 1 - 2 days processing time. 1 Business day for delivery.

Please keep in mind that the listed times are an estimation and depending on product availability, it is possible that your product may arrive sooner.

 

RETURN POLICY

Shop Software Keys strives to go above and beyond for our customers and aims to provide exceptional assistance in regards to all of our products and services, including shipping/returns. To ensure that our customers are satisfied with the product(s) they order, we offer a 14 day return period. Within 14 days of delivery, Shop Software Keys will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at Support@shopsoftwarekeys.co or phone (909) 994-2444.

Shop Software Keys will pay the return shipping for the incorrect or defective item in the event of a Shop Software Keys shipping error. Customers shall expect to receive their refund within 2 - 4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Shop Software Keys will pay the return shipping price for the incorrect item and ship the correct item out to the customer.

 

ELECTRONIC DELIVERY:

Shop Software Keys will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Shop Software Keys will refund the purchase price of the product to the original method of payment.

Open License: Shop Software Keys may charge a 15% restocking fee on Open License orders that have been fulfilled.

Retail Licenses: Shop Software Keys may charge a 15% restocking fee on retail orders that have been fulfilled.

Anti-Virus: Shop Software Keys may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.

Microsoft Office 365: Non-Refundable! We are unable to send these keys back to Microsoft as they are Subscriptions, so we are unfortunately unable to refund any Office 365 purchases.